Hi Robin,
Welcome to Box Community and glad to assist!
It appears that your 2FA is already enabled. Can you now access the shared files/folders?
We'd love to further assist!
Hi Rona.
Negative. The files have not resurfaced since 2FA was initially declined (eventually activated which explains why 2FA is now enabled).
The main folder (Hays - shared folder) and all its subfolders have remained accessible but the files on the same directory disappeared during the 2FA process and have not been seen since.
