Hello,

Could you please share what support mentioned about the changing file/folder locations? Any possible solutions?

Thank you,

T

Box Drive is seriously messing up my entire setup. It dumps a massive amount of data into my C drive with no way to move it, and now my system drive is constantly full. I’m running into all kinds of performance issues and app crashes just because Box decided it’s okay to hijack my system partition for storage. I’ve always kept my OS and data separate — different partitions, clean separation, easy reinstalls. That’s all out the window now because Box thinks it knows better.

Yes, I can modify the registry — I’m not locked out of admin access — but it doesn’t matter. That CustomBoxLocation registry key is dead. It used to at least redirect the folder view, and now Box just ignores it like it was never there. I tried every known method — clean install, empty target directory, no subfolders — nothing works. It just dumps everything back under the user folder.

To make it worse, I have dev environments inside my Box folders that need to work on multiple devices. Things like a local web server with relative paths. This used to be seamless. Now it’s a disaster — the paths are completely off, the files live under weird user-specific locations, and half the time it can’t even run properly because of permissions or missing paths.

And the most frustrating part? No warning. No changelog. No heads-up to users. You just quietly pushed out this change that completely alters how Box behaves, and left everyone to deal with the fallout. This is not how you treat users who rely on your software in real, production workflows.