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Question

Box Drive fails to instal on Amazon Workspace (Windows 10)

  • May 22, 2025
  • 1 reply
  • 21 views
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I receive this message after finishing the initial install, so now I'm at that link.

BOX1_6s39o5Yt3caITkw7v-qzYA.png

This is on a "Windows 10" Amazon Workspace. No pending updates. Real system system info here:

BOX1_1N-gOyM6cv9vnjbZAOHIuw.png

Works fine locally on macOS Monterey.

    1 reply

    C
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    Hi Scot, 

    Welcome to the Box Community!

    Looks like you might be using an unsupported Windows server version here for Box Drive.

    Please check out this article for the details of support system requirement when installing Box Desktop applications: https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support 

    Thanks for reaching out and let us know how else we can help!

    Best,

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