"Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot."

Hi Terry, 

Welcome to the Box Community, I'm happy to help!

Can you please try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

If the issue persists, please proceed in uninstalling and then reinstall Box Drive by following these articles:

• Uninstalling Box Drive
• Installing Box Drive

Let us know how it goes and if you have any questions!

Best regards,

Hi France,

I ran into the same issue and these suggestions didn't work. Can you help me think of something else to try? I had to manually upload everything lately. :<

Sarah

I think I may have a solution to the issue, but I need to test it out first. 

I'm having the same issue and all of the steps that France suggested didn't work.

I'm working directly with Box and I'll give you an update soon. 

Hello - do you know if there a solution to this issue? 

Same issue since updating to 11.6.8. Tried uninstalling box and reinstalling (twice). Still getting "Box Drive failed to initialize with macOS."

Hi Dennis, not sure if it's a great long term solution, but after spending the entire day on this searching & trying to get IT support -- the only thing that has worked was using the Terminal command to fully uninstall Box Drive, then restart and install an old version I downloaded in 2021 called "BoxDrive.2.20.140-M1-beta.pkg"

If you can't find it online I can email you a copy (too large to attach here). Drive started working again after logging in. 

Kristina,

I did the same thing. I had a version 2.25 installer. I used the terminal command to uninstall Box, I then installed the old v 2.25. Box immediately launched and worked. 

Upon the first re-start, Box insisted that I download the latest version from the website. Box would not launch until I updated. As soon as I updated, it gave a notice that a Manual Reset was required. I followed the directions to do this via Terminal. The new version opened and worked. I tried several warm and cold restarts and version 2.27 continues to work now in 11.6.8. 

Kristina,

Can you please send me the link to the older version of Box Drive?

Hi Terry, 

Looks like there was a copy/paste typo in my message above, but the full file name for the old version is: "BoxDrive.2.20.140-M1-beta.pkg" I'm not sure if it's available online anymore, but if you want to send me an email or shared folder at kagoldstein@uchicago.edu, I'd be happy to try to share it directly with you. 

This has become a widespread problem at our agency with the latest version of Box Drive and macOS Monterey with no solution in sight with Box support and multiple opened tickets.

I am also having this issue as well as others, I have tried all of the listed solutions with no success. Last step, I am going to try installing an older version of Box. Update: I just installed an earlier version of Box I had on another computer and now it's working again! Thanks all!

Hi All,

Good Day! We have now an update with the Box Drive Error above. Please click on this link to see the updates in our Box Product Support page.

https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

Hope this helps. 

Best,

I ended up uninstalling the latest version and installing an older version, and that fixed the problem. I'm curious if these steps from AJ work. Can someone confirm, please?

AJs solution worked for me!