i tried support forums, did the requirements but still doesn't work. and there is a message that says:
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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.
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but the link (the ''here'' word) just sends me to just a landing page. please help. thank you.
Hi Zeynep,
Welcome to the Box Community, I'm happy to help!
Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Mac computer?:
Let us know how it goes and if you have questions.
All the best,
hey France,
i tried to do both of the solutions ( file provider extension mode and kernel based mode ) still the same error. still don't work.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
