Box Drive failed to initialize with MacOS

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode.

We now have a support article to address this issue. Please go ahead and make sure to follow the steps provided in this article to resolve this issue:

https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

If you have questions, please let us know and we will help you!

Regards, 

I have the same problem. I tried the above solution but it did not work for me. My orgs IT support was not able to help either. Any other ideas?

Hi France, can you please reply with other ideas or connect this to upper level IT support? I'm having the same issue and it looks like several others are as well. 

I've tried the instructions multiple times and doesn't seem to work. Where can I contact someone to help trouble shoot?

the instructions did not work for me as well. waiting for your help.