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Question

Box Drive failed to initialise with macOS.

  • May 22, 2025
  • 4 replies
  • 68 views
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Box Drive failed to initialise with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot.

 

We have tried to uninstall and re-install Box, but it did not work after restarting system.
My OS version: macOS Big Sur 11.16.4

 

    4 replies

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    Hi Neha, 

    Welcome to the Box Community!

    I'm sorry to hear that you are having issue lauching Box Drive.

    It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

    Best,

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    I'm getting the same message- see below. I don't have an IT department so this seems like an issue with Box and just a recent one, as all the other programmes and applications are working fine. My OS version Mac OS big sur version 11.5.1 . Any help would be greatly appreciated. 

    Thanks 

    BOX1_VXI3QVyNbEqazOzGvv0UKw.png

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    I've dealt with this problem twice in the past month.  Box Drive is automatically updating to v2.27.240 and when this happens the error reported above occurs.  This is a known issue to Box Support see details here:

    https://support.box.com/hc/en-us/articles/1500004479962-Box-Drive-support-on-devices-with-M1-chips
     
    I've resolved this by removing the Box app and installing an older version (v.2.26.348) which I initially dowloaded from the link on the page above.  
    It appears that even though Box indicates that they are turning off auto update for M1 systems, this did not happen for me.  My fix worked for ~2 weeks and then Box Drive auto updated again and I had to repeat the process.  Not very helpful.
     
    Box...please resolve this issue or disable auto update...or tell us how to do it.
    Thank you.

     

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    I'm getting the same issue on an Intel Mac running Monterey (12.5). The Box version I'm trying to use is 2.27.240.

     

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