Box Drive dont work at all

Question

Good afternoon.App Box Drive stopped working on my Macbook Air with macOS Monterey saying I don't have permissions to access and contact the admin. Well, I'm the admin. It always worked and now it just stopped opening.I've uninstalled and reinstalled a few times and it doesn't work.Is there any way to resolve this constraint?I need to access the files and I can only access them through the browser that is not user-friendly at all.Thanks.

community-manager · Answer

Hi there,Welcome to the Box Community! I'm happy to help.https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-DriveCan you try to manually reset Box Drive by following these steps:For MAC:Quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box process.Navigate to your ~/Library folder. From Finder, click Go. Then press and hold the Alt (Option) key and, from the Home menu, click Library.Ascertain whether any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop). Proceeding with the steps below will delete these files.Delete this folder: ~/Library/Application Support/Box/Box.From Terminal, run the following command to clear Box preferences: defaults delete com.box.desktopLaunch the Box Drive application, and follow the prompt to log back in.Best,

Sign up

Community access is available only with a Box Account.

Sign in to the Box Community

Community access is available only with a Box Account.