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Question

Box Drive does not sync after laptop returns from sleep

  • May 22, 2025
  • 1 reply
  • 18 views

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When restoring a Dell XPS laptop running Win 10 from sleep, Box drive must be shutdown and restarted in order to get the files to begin syncing.

1 reply

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Hi Michael, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
 
Thanks for your patience!
 
Best,