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Question

Box Drive deleted all my content and won't download it again

  • May 23, 2025
  • 1 reply
  • 22 views
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I've been using Box Drive happily almost since it came out. But today, I tried to open a file through Finder (I'm on an M1 MacBook Pro) and I got a "cancelled" error message. 

All of my files have that cloud icon that means they're not downloaded, all of the sudden! They were fine Friday. When I try to download a folder or a file, I get the "cancelled" message. Or sometimes it shows the download icon (the circle that gets filled in as the document downloads) but the needle never moves. It never downloads.

I have rebooted the computer and Box Drive. I have tried to install Box Drive to make sure I'm on Drive and not on Sync, and I confirmed I'm on Drive.

Our website is still working fine but what do I do to get my files back on my computer?

    1 reply

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    Hi Diedre,

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate with you and may require specific account information.

    I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    All the Best,

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