I used the instructions on this page to configure the default Box Drive folder location on my Windows PC to a non standard location on my hard drive. I set the folder in question to be available offline, saved a simple text file in the folder, waited for Box Drive to sync that file to my account, and logged out of Box Drive on my PC. The folder disappeared entirely from Windows Explorer. That’s NOT what’s supposed to happen if a folder is available offline. This appears to be a defect in Box Drive and needs to be corrected immediately as this is a fundamental operation of the application. I don’t know how to email Box support directly so this is my best bet at the moment to reach the right people.
BOX DRIVE DEFECT? After configuring default Box Drive folder location on Windows, setting for offline availability is not respected
Hi
Welcome to Box Community, and we’re here to help retain your Box folders in Windows Explorer!
Remember that logging out of Box Drive ends your session and deletes all of the downloaded content you had marked for offline availability to free up hard disk space on your device.
Logging out returns all of your offline-marked content to an "online-only" state on Box.com. When you log back in, you will see the folders again in Windows Explorer, but they will have reverted to an online-only status, and you will need to mark them for offline availability again if desired.
How to Access Your Files
- Log Back In: Simply launch Box Drive and log back into your account. Your custom Box folder and the simple text file you saved will reappear in Windows Explorer.
- Mark Offline Again: Once logged in, you can right-click the folder and select "Always keep on this device" (or "Mark for Offline") to make it available offline again.
Hope it helps! Let us know if you need additional assistance.
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