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Question

Box Drive cannot use the specified location. Make sure you have write access to the folder

  • February 8, 2026
  • 1 reply
  • 6 views

I began getting this error after my laptop shut down due to a faulty battery.

I cannot rename the appdata folder as it says the folder is in use.

I’ve removed box, rebooted and installed a fresh downloaded copy, still getting the same error. 

1 reply

Rona Box
  • Community Manager
  • February 9, 2026

Hi ​@XterraTom

Welcome to Box Community, and we’re glad to assist!

Just a quick question regarding your Box Drive Application,

  1. Did you encountered an error? If yes, were you able to take a screenshot? 
  2. What is the Operating System running in your machine?
  3. Could you also confirm the version of your Box Drive Application?

 

We look forward to your reply!