Box Drive cannot update and uninstall

Hi Ishikawa,

Welcome to the Box Community! I'm happy to help.

Can you please follow these steps:

1. Quit Box Drive if it's running

2. Navigate to the location below and run (double-click) on the clean_box_desktop_artifacts file:

Windows: C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat

3. Re-launch Box Drive and you will be prompted to login. Box Drive can be launched from:

Windows: C:\Program Files\Box\Box\Box.exe

Instructions on updating Box Drive can be found here:

https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

Best,