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Box Drive cannot login - boxauth:// not working

  • June 15, 2025
  • 2 replies
  • 103 views
S

After clicking "Login" on Box Drive, nothing happens. It does not complete the login.

Manually opening `boxauth://` shows a protocol error: "No app associated with this protocol".

I already tried:
- Reinstalling Box Drive
- Deleting AppData\Local\Box
- Changing browsers (Chrome/Edge)
- Clearing boxauth registry

Still stuck in the login loop.

Attached: logs and screenshots. Please advise how to restore `boxauth://` or resolve the login flow.
 

    Jey Bueno Box
    DonHammons

    2 replies

    S
    • shinsuke
    • Author
    • New Participant
    • June 15, 2025

    I’m still stuck in the login loop.
    Box Drive does not launch any browser after clicking “Login”.
    Any workaround or help would be appreciated.
     

    Jey Bueno Box
    Jey Bueno Box
    • Jey Bueno Box
    • Community Manager
    • June 16, 2025

    👋 Hi ​@shinsuke, welcome to the Box Community! Sorry to hear you encountered an issue logging in to Box Drive.

     

    To help narrow down the issue, could you please assist us with the following? I've also included troubleshooting guides below:

    1. Does this occur on all machines/devices you try to log in to?

    2. Have you been able to successfully log in to Box using a browser?

    3. Is this happening on all networks (e.g., home and work Wi-Fi, both on and off VPN)?

    4. Please ensure that the installed versions of Box Drive, your browser, and your operating system are current. Refer to Installing and Updating Box Drive and Supported OS version for guidance.

    5. You can also try manually resetting Box Drive, as this often helps resolve persistent issues.


    If you continue to experience the same issue, login loop may be caused by a proxy, firewall, or endpoint protection/security software that is not properly configured to allow Box Drive to connect. Desktop applications such as Box Drive must connect to Box's data centers to function properly.


    To verify that all Box Domains are allowed, please ensure it’s properly configured or kindly work with your network/IT team to configure your firewall/proxies to allow Box pass-through here. To configure your firewall or proxy to allow Box access, please follow the steps in this article:

    ➡ Configuring A Firewall For Box Applications and Services

     

    If the issue persists, please try the following steps. There have been a few instances where users experienced issues with Google authentication affecting their access to Box. You can check if you have a Google account associated with Box by:

    • Logging into the Webapp (Box.com) > Go to Account Settings by clicking the user profile icon in the top-right > Go to the “Integrations” tab.
      • If there is a Google association, please remove this and attempt to log in with your regular Box username and password. If you're unsure of what these credentials would be, I would suggest confirming or changing your password from Account Settings > Account > Authentication > Change Password.

     

    I hope this helps, and I look forward to getting this resolved for you. 🙏

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