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Question

Box Drive cannot be accessed and reinstalled on windows 10

  • May 23, 2025
  • 2 replies
  • 16 views

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Hello, 

I'm using Windows 10 (22H2). 

For some reason, my box desktop icon disappeared a couple of days ago with the error message, saying "send a log."

I've tried to uninstall and reinstall several times following the instructions below but with no success.

https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive%C2%A0

Is there any other way to restore my access to the box from my desktop?

Box drive is accessible on the browser.

2 replies

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Hi Fumiwo,

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting! 


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Thank you so much!

My colleagues are now having the same issue. Hope to hear from you soon!