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Box Drive access

  • May 22, 2025
  • 1 reply
  • 4 views

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Hi, box drive was all working ok until a few days ago when it stopped staying online. So I decided to de-install and reinstall Box Drive. Now I get this:  

(I can still login to the web portal no issues though)

BOX1_3dNCusFGURP6HRZTuTKhOw.png

Can you advise?

Thanks

Andy

1 reply

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Hey, Andy!

Welcome to the Box Community, I'm happy to help!

Can you follow the steps provided in this article to resolve this issue: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box 

Let us know how it goes and if the issue persists so we can further troubleshoot.

Best Regards,