Hi, Our Box has downgraded, and all the files are missing. This has happened probably today, as yesterday the files were still there. How can we restore it ASAP?
Thank you!
Question
Box Downgraded, All files missing
👋 Hi
This is a common occurrence during a downgrade or upgrade, as your files and folders are migrated to a new plan or account type. Depending on the volume of content stored, the process may take some time to complete.
I’m glad to hear that everything is now resolved. If you have any other questions or concerns, please don’t hesitate to reach out.
Wishing you a great day ahead! 💙
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.