Box doesn't search into the files content

my version of BOX is the latest: v.2.20.136

Hi Marco, 

Welcome to the Box Community!

At present, it is expected that Mac and Windows search tools ( Spotlight, Finder search, Cortana or File Explorer) do not return search results from Box Drive as its currently a known limitation. You can use Box Drive's search tool instead.

For details, please take a look at these articles:

• https://support.box.com/hc/en-us/articles/360043695774-Mac-Specific-Known-Issues-for-Box-Drive
• https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Known-Issues-for-Box-Drive

Thanks for your participation in the Community!

Best,

Thank you for answering.

I also tried to search using the Box Find utility, but still not able to find the file's contents. I tried many times, with some content I know that's inside a text file, but the Box Find doesn't find the file, do not return any result.

That's a serious issue for me, I have to make a local copy and use the windows search instead

Hi Marco, 

Apologies for the late response!

If the search function is still not working within Box Drive, this would be something our Product Support team can investigate further.

Please go ahead and submit a new ticket with our support team by clicking on the “Contact Support” link just above this page to get direct assistance.

Best,

Thank you for answering.

Since I'm an internal IBM, I cannot open here a ticket for support, I should use internal support.......still searching for which internal contact to use...  :-)

Hi,

I am facing the same issue ever since our systems got upgraded to Windows 11 & Box Drive. Also, unable to contact Product Support or raise a ticket. Do please update if there is a solution to this problem.

Thanks!

Searching with Box is horrible.  This is the most important feature for me, and it should work.  I am simply looking for a word within a document and Box only shows filenames with the word in the title -- no matter what settings I try to use.

Windows File Explorer screwed up their search too -- it was a piece of cake to get the results you wanted 10-15 years ago.  There must be some legal reason that simple searching was made impossible.  Maybe Amazon or Facebook or China holds the software patent on the technology and refuses to license it.  Billions of dollars of GDP lost in productive time.  

Same issue here. I'm searching log files for a particular string. Tried partial, full and wildcard methods. I know the string is in a few files but the search result is blank. I am performing searches on the webUI. That's a big issue for me and seems like a reasonable ask. Any suggestions?