I cannot access previously saved Box documents from the Windows Explorer folder. They keep crashing the programs used to open them, Word, Excel, Adobe etc. This just started happening within the last couple of hours. I can download the documents from the website and use them, but I cannot access it through the Windows Explorer like I normally would do. Any suggestions?
Question
Box Documents crashing Office & Adobe
Hi Hannah,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
Thanks for your patience!
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