Skip to main content
Question

Box Dive Folder Errors — Mac

  • May 23, 2025
  • 1 reply
  • 3 views
C
Forum|alt.badge.img

Hi there, 

I have been making new additions to my Drive and the folders have a sync icon that will not go away (it has been 5 days now) and a red exclamation mark. How do I clear/resolve these? Do I just need to delete the whole folder and start over? 

I would love to know what the issue is but when I check the files all seems to be fine. It's an issue with the folder and no particular file within. 

    1 reply

    C
    Forum|alt.badge.img

    Hi Michael,

    Welcome to the Box Community! I'm happy to help.

    Can you please go to this link and look for that specific Box Drive error you are experiencing?

    https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications

    Also, if complete manual reset of the Box Drive has been completed?

    https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

    Best,

     

    Terms & ConditionsAccessibility statement