Box disappeared folder / files

Hi Donal, 

Welcome to the Box Community!

Have you tried to search the inside of your Box? Are those folders collaborative contents? If so, they may have been accidentally moved or deleted by your collaborators.

You'd want to check your Trash to see if the missing contents are in there, please see Managing Trash for details on how to filter the contents you own that may have been deleted by someone else.

If the missing contents are owned by someone else, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

Otherwise, feel free to submit a ticket at our "Contact Support page" you can see at the header of this thread to get a direct assistance from one of our support staff.

Hello, an entire folder went missing for me. It's extremely frustrating. I need your help. It's not deleted in delete folder or anything. Just vanished. I'm really made as I just paid for the box membership. Please help

Hi Mark,

Did you get your issue resolved?

I have just had two folder in different locations disappear. Not in the bin or moved anywhere else. Did a full search of Box and the two folders have just vanished! Still waiting for support to get back to me on an urgent ticket, now been waiting 14 hours!

OMG, the same thing just happened to me. My folder just disappeared. I am the owner and it's not in the Trash folder. 

IS THERE A RESOLUTION FOR THIS?

Same thing just happened to me also :(. The file inside my folder just vanished. It's weeks of effort and now couldn't locate that file. We looked into the trash too and every other folder we have. I have email notification enabled for every activity on that folder and the last activity shows download by one collaborator. When I link that email it lands on another file rather than taking me to the missing file or giving notification such as not found.

Its an enterprise license and with this experience can't trust box for the important doc.

I'm collaborator with another user and after my collaborator made payment our years worth of data has disappeared. Tech support only asked us elementary stuff like logoff login and have not been really useful!!!! It took 2 weeks already and I can work as I have no access to our data. Support contacts only rarely and due to time difference it takes way too much time to communicate back and forth, not to mention that BOX support doesn't work on weekends! I would greatly appreciate if this problem can be solved ASAP, otherwise it is extremely frustrating and I do see any willingness from BOX to resolve the issue.

Lo mismo me sucedió, desapareció todos mis archivos, pero lo curioso es que en el panel de administrador indica que estoy ocupando 4GB

I can't help but notice there is no comment from BOX. Did anyone ever get help resolving this issue? What a complete fail my team is just in the middle of a similar issue losing the folder with years of team data in it and it's not reassuring to see this thread. What atrocious support and complete waste of money if this backup system can't deliver on it's essential function.

Dude where's my directory?

It happens to me too, I lost a folder and I was the only owner, it isn't in the trash of my PC or in the Box Trash. How can I recover the files?

Try to submit a case (https://support.box.com/hc/en-us/requests/new).  I submitted my issue as a case and received quick support.  I concluded that the folder in Windows Explorer was not synching with box.com.  I was seeing warnings about this (I think the folder icon was red).  In the end, I was able to recreate the missing files myself and closed the ticket.  We never identified what happened.  I haven't had a problem since.