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Question

Box Desktop not working on Windows 10 Pro

  • May 22, 2025
  • 1 reply
  • 27 views
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Box Desktop is not working on Windows 10 Pro. I get a cannot connect message. I have already tried the following troubleshooting steps on Edge and Chrome:

 

The default browser for Windows is Internet Explorer. To reset Internet Explorer settings:

 

  1. Close all Internet Explorer and Windows Explorer windows that are currently open.
  2. Reopen Internet Explorer.
  3. Click the Tools button, and then click Internet options.
  4. Click the Advanced tab, and then click Reset. ...
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. Please restart your PC for the changes to take effect and attempt logging in to Sync again

Unfortunately, the steps do not work. What do I need to do? I can login to my Box account using the Chrome or Edge without a problem.

Thank you.

    1 reply

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    Hi Prof. Josef Meri,

    Welcome to the Box Community!

    I'm sorry to hear about the issue you encounter with your Box Desktop app.

    This will require our Box Support team to work directly with you so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly. Please come back and let us know how things go with support!
     
    Best,
     
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