Box Desktop is not synced to Box Cloud

Hi Tamana, 

Welcome to the Box Community!

Are you using Box Sync app or Box Drive?

If you are using Box Sync, you need to first Mark your folders for Sync, please check this article on how to Mark content for sync: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

If you are on Box Drive, files and folders should automatically sync to your computer as cache data.

Can you provide more details on the issue you encounter or even share a screenshot? This will help out other members of the community to answer your question. 

Best,

Hi,

I am writing because I have an issue with my Box Sync. I emptied it because it was warning me that my storage limit was reached, but now, although my Box Sync, Box Drive, or whatever were called, it still says I am using some GB; the computer files and the online account are empty.

I appreciate your help, please, asap because my work depends on it.

THANK YOU! 🙂