Hello, I am using Box for 2 different jobs right now. I was just added to the second one this morning and since then, the files on the original folder no longer upload/sync using the desktop app. I can still upload using the web browser but depend on the desktop app for my normal work flow. Is there anything I can do to fix this?
Question
Box Desktop app stopped syncing files
Hi Meghan,
Welcome to the Box Community, I'm happy to help!
To clarify, are you using two different Box accounts for your jobs?
If yes, you will have to logout from one account first should you need to switch to the other account since Box Drive does not allow syncing two separate accounts at the same time on a device.
For details on how to properly logout of Box Drive, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
Hope this helps! If you have any questions, please let me know and I will do my best to help you.
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.