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BOX Critical login issue

  • Aug 18, 2026 2:14 PM UTC
  • 1 reply
  • 58 views
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Hi, I can't log in to box.com using my actual email. I see this message:

"The box account <accountname> is already linked to another Google account. Log in to <accountname> and remove the association to continue."

But I'm using this exact account, so I'm stuck in a loop!

Thank you in advance!

1 reply

Rona Box
  • Community Manager
  • Aug 19, 2026 8:33 PM UTC

Hi ​@Andrey S., 

Welcome to Box Community, and we’re here to help rectify your Box login mismatch. 

 

To get a closer look, I’ll create a support case and we will reach out to you through email. 

 

Please keep an eye out! We hope to get this sorted out soon. 

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