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Question

BOX Critical login issue

  • August 18, 2026
  • 1 reply
  • 54 views

Hi, I can't log in to box.com using my actual email. I see this message:

"The box account <accountname> is already linked to another Google account. Log in to <accountname> and remove the association to continue."

But I'm using this exact account, so I'm stuck in a loop!

Thank you in advance!

1 reply

Rona Box
  • Community Manager
  • August 19, 2026

Hi ​@Andrey S.

Welcome to Box Community, and we’re here to help rectify your Box login mismatch. 

 

To get a closer look, I’ll create a support case and we will reach out to you through email. 

 

Please keep an eye out! We hope to get this sorted out soon.