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Question

Box corrupting files

  • May 22, 2025
  • 9 replies
  • 46 views
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All types of Files (word, excel, adobe) are saying corrupted when I try opening them. I reinstalled Box and its still happening. 

    9 replies

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    SAME!  I'm having a ton of problems!

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    Hi there, 

    Welcome to the Box Community!

    To check, may I please have a screenshot of what it looks like on your end? Does it happen to other machine? What OS and version are you into?

    Looking forward in assisting you.

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    see attached image of what happens when i open a file. If I log into box online it doesnt happenBOX1_rZ2RZ8_1MZx_15aAZlW7gw.png

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    This is happening to all programs see attached for adobe tooBOX1_TasJb0NOf5ndMWRcf3kJnQ.png

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    BOX1_ls-og2hsuEFeIOF-pe0u6g.jpeg

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    This is happening to me, too. HELP! Did anyone find a solution?

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    Any help or answers? Context, when opening a file stored in box. Is there any way to restore files that have been corrupted in (by?) Box?

    Is this something to retry, if server-related, and not file-specific?

    BOX1_CY33NNVPu_x578AQO9Sr6A.png

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    Did anyone get any help with this, or find a solution on how to restore the files?

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    A year later and still no solution. This is incredible.

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