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Question

BOX configuration with an Alias as Email ID for Collaboration

  • May 22, 2025
  • 1 reply
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Hi Team,

I have created a BOX app in my environment which has access to only the service account and to manipulate the files and folders in that account only (which I understand from documentation that the access to those files/folders can only be carried out through APIs)

 

I need to collaborate and share files with my team so that the files generated /uploaded/downloaded needs to be viewed by the other collaborators.

 

I am searching for the BOX App email alias - how can I get it or how can it be configured - can someone help me out?

 

Thanks in advance.

    1 reply

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    Hello Raghavendraprasad, 

    If I've understood correctly, you're looking for the email address for service account of a JWT application. This account is auto-generated as soon as the application is authorized within the admin console. 

    There are a few ways to get this email address.

    • via the UI: navigate to admin console > content manager (business + and above customers only) > search for the app name > right click to "login with this account" > click the circle in the right hand corner for account settings in the drop down > you'll see it listed in the "login and email addresses" section of the account tab 
    • via the API: using a token associated with this user (default token used for JWT applications) make a call to the get current user information endpoint 

     

    Best, 

    Kourtney

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