I've been working with my University's IT department and we have tried evertythig we can to get the widget to work as it should. We have a large file that we allow users to preview on our website and also download if they wish. But, Box.com is neither displaying the preview or allowing anyone to download the file without signing up for a Box.com account. We do not want to force our users to sign up for this if they do not already have it. The resource we're sharing is educational and is meant to be publicly available for download. Sharing permissions are all set properly as indicated by Box.com support documentation. So why is this not working? Also, it's very irritating that I can't just contact someone directly at Box.com to help me when I need it.
Box.com widget not working
Hi Aaron,
Welcome to the Box Community, I'm happy to help!
Have you checked out this article on Box Embed Widget?: https://support.box.com/hc/en-us/articles/360043695434-Create-a-Box-Embed-Widget
This may be relevant to your problem with the next steps. Specifically this section:
- The Embed Widget may not load on your website if third party cookies are blocked in the browser or if "Allow cross-website tracking" is not enabled on mobile browser.
Support channels such as chat, phone and the ability to submit 'support ticket' is only available to all our paid accounts. This option is not showing to you due to your profile in this post is linked to a Personal Free Box. The community would be happy to help work with you and provide tips that could resolve this issue.
Let us know if you have other questions or if there is anything else we can help!
All the Best,
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