Skip to main content
Question

BOX.COM STEALING ACCOUNT SPACE FROM USERS?!

  • May 23, 2025
  • 1 reply
  • 52 views
Forum|alt.badge.img

My box.com account is empty, yet box.com is claiming that I am using 5.9GB of storage. Why are you doing this, & why is it so hard to contact you to get this fixed? Are you being deliberately poor at customer service to increase your profit margins, like every tech company that has ever existed?

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and I'm here to help! 

    We've ran the script to correct your account storage. Doing so ensures that the correct file or folder count is reflected in your Box account.

    To check the changes, please login to box.com >Account Settings> Storage Used.  

    Thanks for reaching out!

    Terms of ServiceAccessibility statement