Hello, 

I'm a Box admin for my company IT Dept. I have a user who does NOT have the C:/Cloud option within file explorer. 

TROUBLESHOOTING STEPS ALREADY TAKEN

-Uninstalled\reinstalled Box Drive\Tools

-rebuilt Box Profile

-uninstalled Onedrive to prevent conflicts

-updated registry using this article https://support.box.com/hc/en-us/articles/360043697454-Configuring-the-Default-Box-Drive-Folder-Location

-still experiencing issue with user. 

-Any support is greatly appreciated. Thanks