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Question

Box Cloud Syncing Issues

  • May 22, 2025
  • 2 replies
  • 40 views
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There seems to be issues with my cloud synicing files. The troubleshooting I have done is uninstalling and resinstalling the cloud software. Have there been any known issues with other users?

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    2 replies

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    Hi Angelina, 

    Welcome to the Box Community!

    We appreciate you raising this issue with Box Drive to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here: https://status.box.com/ more information on our team's progress.

    Appreciate your patience and thanks for your help!

    Best,

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    Hello. I have a similar problem. In a common folder, I tried to delete a subfolder. The subfolder is removed from box, but there is a red '!' in my box Drive and a message for syncing issues. Can you help me to permenetely delete the subfolder?

    Thanks, Matt

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