Box Cloud Sync is not Showing

Hi ​@kumar.hewagekumar.hewage, 

Welcome to Box Community, and we fully understand the importance of the icons in your Box Drive to keep track if your folders sync properly. 

So far, did you try these troubleshooting steps to restore your icons? 

• Log out and log in from Box Drive: 
  • You can use the keyboard shortcut Ctrl + Alt + Shift + B.
  • Click the gear icon, and from the list that displays click Log Out.
• Reset your Box Drive Application manually 
• Make sure your Box Drive Application is up to date. 
• Restart your machine

If nothing worked, the best way to resolve issues where icons are not displaying in Box Drive (or Box Sync) is to uninstall the other applications on your machine that are using this Windows resource. These will generally be other cloud storage desktop applications. Once you have uninstalled the other applications using this resource, you will need to restart your machine for the change to update.

To see what other icon overlays are installed you can check this location in the Windows Registry:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

We do not recommend making any changes to the registry directly.

Also, the icon and context menus may not appear when navigating folders via Run (Win+R) or opening folders from a hyperlink to the Drive directory due to the limitation documented in Windows-Specific Limitations for Box Drive.

For reference, please see this article. 

Hope it helps, and please let us know how it goes.