Box capacity reset

Hi David, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter with your Box capacity or storage seems related to what is described in this article: 

• Storage Usage Or File Count In My Account Is Incorrect

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,

Hello France. Can you do it once again, please?

Best,

DC