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Question

BOX asking for 2 step verification suddenly

  • May 23, 2025
  • 1 reply
  • 61 views

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Hi, I have never set up a 2-step verification for my BOX account and am now faced with a 2-step verification during login. I am unable to set up 2-step verification, as I can't log in to my account. How can I recover my account / get the 2-step verification disabled? Thanks in advance.

1 reply

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Hi Takahito, 

Welcome to Box Community and glad to help! 

Please allow our Product Support team to help with your login issue. I created a new ticket and someone will get in touch via email. 

Thanks for posting!