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Hello,

Box shows up in the Windows Explorer navigation pane after installation, but it does not function – clicking the icon does nothing.

Here is what I have tried:

  • Completely uninstalled Box Drive

  • Deleted %localappdata%\Box and C:\ProgramData\Box (after taking ownership)

  • Removed registry keys under HKCU\Software\Box and HKLM\Software\Box

  • Reinstalled Box Drive as Administrator (msiexec /i BoxDrive.msi ALLUSERS=1)

  • Restarted Windows

After reinstall, Box works if I open C:\Users\<username>\Box manually, but the navigation pane entry remains unresponsive.

Additional info:

  • OS: Windows 11 Pro 23H2

  • Box Drive version: 2.46.240

  • PowerShell shows no Box GUID under
    HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace

Has anyone seen this behavior? Is there a way to manually re-register the Box navigation pane integration?

Hi ​@Yosuke, 

Welcome to Box Community, and we’re glad to assist! 

 

To fix this, please reset your Box Drive application manually: 

 New Version - To reset Box Drive on Windows 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Run command 
    “C:\Program Files\Box\Box\FS\cf\cfctl.exe" drive reset Box
    on command prompt. Files not uploaded to Box will be saved to the Desktop with a timestamp.
    1. The output should say “Box Drive reset completed successfully” at the end. If this is not so, then it may be that some files were still open and could not be deleted. Once everything is closed, a re-run of step 2 should be successful.
  3. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  4. Restart the Box Drive and follow the prompt to log back in.

 Legacy Version - To reset Box Drive on Windows 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
  3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  5. Restart the Box Drive and follow the prompt to log back in.

 

Hope it works, and please let us know how it goes! 

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