My box storage appears full after downgrading from a paid subscription. I have deleted enough data to fit into the 10 GB of free storage but Box is not syncing. From what I have read this is a know issue and I would need the admins to please run a script to fix this syncing issue.
Thx!
Hi Alejandro,
Welcome to Box Community and glad to help!
We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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