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Question

Box app not syncing

  • May 22, 2025
  • 4 replies
  • 10 views
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Box app not showing files that have been added to shared folders. I can see all files when checking in browser. I can no longer upload files. Box app had been working perfectly for over a year up until yesterday. My machine is a Macbook, running Monterey 12.4.

    4 replies

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    Hi there,

    Welcome to the Box Community!

    For me to check, may I please have the following:

    • What Box app are you using? Is it Box Drive or Box Sync?
    • Does is it show any error message?
    • Have you tried logging out/in of your account?

    Looking forward in assisting you. 

     

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    Hi There, I'm using Box Drive -
    Kind: Application (Intel)

    Size: 104,800,449 bytes (106.1 MB on disk)

    Version: 2.26.348

    I have not seen any error messages. I have recently been able to upload, and I can still see changes to folders when I view in a browser. But In the app, changes to files or additions to folders made by other users are not syncing.

    Thanks, Ryan

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    Will also note that I have tried logging in and out of my account.

    C
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    Hi Ryan,

    Please take a look at this resource to see if Drive is reporting any problematic items on your machine:

    https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications

    There are details there on how to resolve issues that can occur locally with Drive. 

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