Box app not showing files that have been added to shared folders. I can see all files when checking in browser. I can no longer upload files. Box app had been working perfectly for over a year up until yesterday. My machine is a Macbook, running Monterey 12.4.
Question
Box app not syncing
Hi there,
Welcome to the Box Community!
For me to check, may I please have the following:
- What Box app are you using? Is it Box Drive or Box Sync?
- Does is it show any error message?
- Have you tried logging out/in of your account?
Looking forward in assisting you.
Hi There, I'm using Box Drive -
Kind: Application (Intel)
Size: 104,800,449 bytes (106.1 MB on disk)
Version: 2.26.348
I have not seen any error messages. I have recently been able to upload, and I can still see changes to folders when I view in a browser. But In the app, changes to files or additions to folders made by other users are not syncing.
Thanks, Ryan
Hi Ryan,
Please take a look at this resource to see if Drive is reporting any problematic items on your machine:
https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications
There are details there on how to resolve issues that can occur locally with Drive.
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