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Box App Folder Access

  • May 22, 2025
  • 4 replies
  • 45 views
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Hello,

I have a Box app that uses OAuth 2.0 w/ JWT.  It creates folders and stores files to them.

I would like the Box app to collaborate users and user groups into the folders that the Box app creates.  However, the Box app is not able to see users or user groups and users cannot see the folders that the Box app has created.  The users, user groups and Box app are all on the same Enterprise account.

Is there some permission that I need to grant to the Box app for it to be able to collaborate with other users/groups in the same Enterprise account?

Thanks,

Joe

    4 replies

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    1. Box Custom Applications user is not visible under "Users & Groups"

    2. In order to add collaborators to the app account folder you need to add it through the APIs itself. Once added then you would be able to view the folder in the added users account.https://developer.box.com/reference/post-collaborations/

    Other way to do this is, only a box primary admin can login into custom application accounts, you can request the primary admin to login to this account and add a user.

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    Hi Ruchikosh,

     

    Thanks for the quick response.

    To clarify, I'm trying to do what you explain in 2.

    Specifically I'm using the Box Java SDK to retrieve a User Group so that I can collaborate that group in to a Folder the App has created in Box.

    When I log in as my User to verify that the User Group exists, I can see the User Group.

    However, the App cannot find that User Group using the Java SDK so it cannot collaborate the User Group in.

    Is there some permission that the Box App needs in order to be able to see that User Group?  

    Thanks,

    Joe

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    Have you tried with the "Managed Groups" scope? 

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    I am able login into Box portal however not able to see any study folders. Please suggest.

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