Hi Erika,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
Thanks for your patience!
Best,
I also just downloaded the latest version of Box Drive from https://www.box.com/en-gb/resources/downloads and installed it on my Mac Book Pro running macOS Big Sur 11.1. As soon as I re-launched Box Drive it gave me the "You installed an older version of Box Drive on top of a newer version." error message.
I also went through an un-install - install cycle (using the version provided by my employers (IBM) app store with no success.
I do rely on Box Drive for my daily work, so any quick help would be appreciated!
Updated with some log file information: from Box_Streem_2_2021-01-06.log:
2021-01-06 21:02:47.417 INFO 0x0000000110a12e00 app:53]]runApp] App initializing, wiring up all components
2021-01-06 21:02:47.417 INFO 0x000070001005c000 taskexecutor:28]]runTasks] Starting IpcSender thread
2021-01-06 21:02:48.266 INFO 0x0000000110a12e00 databaseintegritychecker:22]]ensureIntegrity] DB Integrity Check Passed
2021-01-06 21:02:48.268 INFO 0x000070001005c000 taskexecutor:39]]runTasks] IpcSender thread was interrupted and will exit
2021-01-06 21:02:48.268 ERROR 0x0000000110a12e00 main:121]]main] /var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-13-py3-large/bfd/streem/src/streemfs/database/migrationmanager.cpp(88): Throw in function void box::MigrationManager::prepareDatabase() const
Dynamic exception type: boost::wrapexcept<box::NewVersionFoundMigrationException>
std::exception::what: std::exception
>box::exceptionInfo*] = Found newer version of database than app can handle
>box::exceptionDBVersion*] = 30
-----------------------------------------------------------------------------------
Box_UI_2_2021-01-06.log:
2021-01-06 21:02:44.973 INFO 0x00000001135b4e00 logger:101]]addFileLog] Starting Box UI version: 2.18.117 on macOS Version 10.16 (Build 20C69)
2021-01-06 21:02:44.982 INFO 0x00000001135b4e00 logger:106]]addFileLog] info logging enabled
2021-01-06 21:02:44.982 WARN 0x00000001135b4e00 logger:107]]addFileLog] warning logging enabled
2021-01-06 21:02:44.982 ERROR 0x00000001135b4e00 logger:108]]addFileLog] error logging enabled
2021-01-06 21:02:44.982 FATAL 0x00000001135b4e00 logger:109]]addFileLog] fatal logging enabled
2021-01-06 21:02:44.983 INFO 0x00000001135b4e00 AppDelegate:46]]applicationDidFinishLaunching] Box UI 2.18.117 starting up
2021-01-06 21:02:44.984 INFO 0x00000001135b4e00 AppDelegate:47]]applicationDidFinishLaunching] preferredLocalizations: "en-GB", "en"]
2021-01-06 21:02:44.984 INFO 0x00000001135b4e00 AppDelegate:48]]applicationDidFinishLaunching] localizations: "de", "zh-Hans", "ja", "nb", "en-GB", "es", "da", "es-419", "it", "sv", "ko", "Base", "zh-Hant", "tr", "pl", "ru", "fr", "fi", "nl", "pt", "bn", "hi", "en"]
2021-01-06 21:02:44.991 INFO 0x00000001135b4e00 AppDelegate:165]]setupDefaults()] Product name: Box
2021-01-06 21:02:44.995 INFO 0x00000001135b4e00 AUIPCHandler:33]]init()] listen for NSNotificationName(_rawValue: com.box.drive.au.updateavailable)
2021-01-06 21:02:44.996 INFO 0x00000001135b4e00 AppUpdateManager:194]]availableUpdateVersion()] no updateVersionKey
2021-01-06 21:02:44.996 INFO 0x00000001135b4e00 SyncIPC:79]]init()] Initializing Sync IPC
2021-01-06 21:02:44.997 INFO 0x00000001135b4e00 DomainSocketIPC:90]]createServerWithProcessor(_:pipePath:)] Creating IPC server at path /Users/anbie/.Box_UIServer
2021-01-06 21:02:44.999 INFO 0x00000001135b4e00 DomainSocketIPC:54]]createClientWithPipePath] Connecting IPC client to server at path /Users/anbie/.Box_EngineServer
2021-01-06 21:02:45.001 INFO 0x00000001135b4e00 AppDelegate:84]]finishInit(quitForUpdate:)] Sending UI ready to engine
2021-01-06 21:02:45.087 INFO 0x00000001135b4e00 SearchWindowController:7]]windowDidLoad()] Search window loaded.
2021-01-06 21:02:45.136 INFO 0x00000001135b4e00 AppUpdateManager:170]]updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:45.137 INFO 0x00000001135b4e00 MenubarController:216]]setupGlobalShortcut()] Registering search shortcut
2021-01-06 21:02:45.139 INFO 0x00000001135b4e00 AppDelegate:206]]watchEngineProcess()] Started watching Engine process
2021-01-06 21:02:45.243 INFO 0x00000001135b4e00 AppUpdateManager:170]]updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:45.251 INFO 0x00000001135b4e00 AppUpdateManager:170]]updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:47.442 INFO 0x00000001135b4e00 MenubarController:256]]loginStatus] Received changed login status: BoxIPCLoginStatus.
2021-01-06 21:02:47.442 INFO 0x00000001135b4e00 AppUpdateManager:170]]updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:48.297 INFO 0x00007000023ed000 SyncRequestHandler:79]]requestFeedback] Request feedback - reason: BoxIPCSendFeedbackReason
2021-01-06 21:02:48.301 WARN 0x00007000023ed000 FeedbackManager:105]]requestFeedbackWithReason] Got sync feedback request for async mode
2021-01-06 21:02:48.301 INFO 0x00000001135b4e00 FeedbackManager:17]]showFeedbackWindow(inMode:)] Presenting feedback dialog in mode crashWithNewerDBVersion.
Thanks in advance!
We deploy Box updates to 20+ Macs and have only 1 user (so far) who has this issue. MacOS 10.15.7 here.
Quick update: Earlier today I got prompted for an update to Box Drive Version 2.19.294. I installed the update and luckily this fixed my problem reported above. The error dialog and crash are gone and it looks like I’m back in the game using Box Drive :)
I´m currently having the same problem!
I am having the same problem, and need guidance on how to fix it ASAP.
