Box app download on Macbook pro not working/opening!!

Hi Erika, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!

I also just downloaded the latest version of Box Drive from https://www.box.com/en-gb/resources/downloads and installed it on my Mac Book Pro running macOS Big Sur 11.1. As soon as I re-launched Box Drive it gave me the "You installed an older version of Box Drive on top of a newer version." error message.
I also went through an un-install - install cycle (using the version provided by my employers (IBM) app store with no success. 

I do rely on Box Drive for my daily work, so any quick help would be appreciated!

Updated with some log file information: from Box_Streem_2_2021-01-06.log:
2021-01-06 21:02:47.417 INFO 0x0000000110a12e00 [app:53][runApp] App initializing, wiring up all components
2021-01-06 21:02:47.417 INFO 0x000070001005c000 [taskexecutor:28][runTasks] Starting IpcSender thread
2021-01-06 21:02:48.266 INFO 0x0000000110a12e00 [databaseintegritychecker:22][ensureIntegrity] DB Integrity Check Passed
2021-01-06 21:02:48.268 INFO 0x000070001005c000 [taskexecutor:39][runTasks] IpcSender thread was interrupted and will exit
2021-01-06 21:02:48.268 ERROR 0x0000000110a12e00 [main:121][main] /var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-13-py3-large/bfd/streem/src/streemfs/database/migrationmanager.cpp(88): Throw in function void box::MigrationManager::prepareDatabase() const
Dynamic exception type: boost::wrapexcept<box::NewVersionFoundMigrationException>
std::exception::what: std::exception
[box::exceptionInfo*] = Found newer version of database than app can handle
[box::exceptionDBVersion*] = 30
-----------------------------------------------------------------------------------

Box_UI_2_2021-01-06.log:

2021-01-06 21:02:44.973 INFO 0x00000001135b4e00 [logger:101][addFileLog] Starting Box UI version: 2.18.117 on macOS Version 10.16 (Build 20C69)
2021-01-06 21:02:44.982 INFO 0x00000001135b4e00 [logger:106][addFileLog] info logging enabled
2021-01-06 21:02:44.982 WARN 0x00000001135b4e00 [logger:107][addFileLog] warning logging enabled
2021-01-06 21:02:44.982 ERROR 0x00000001135b4e00 [logger:108][addFileLog] error logging enabled
2021-01-06 21:02:44.982 FATAL 0x00000001135b4e00 [logger:109][addFileLog] fatal logging enabled
2021-01-06 21:02:44.983 INFO 0x00000001135b4e00 [AppDelegate:46][applicationDidFinishLaunching] Box UI 2.18.117 starting up
2021-01-06 21:02:44.984 INFO 0x00000001135b4e00 [AppDelegate:47][applicationDidFinishLaunching] preferredLocalizations: ["en-GB", "en"]
2021-01-06 21:02:44.984 INFO 0x00000001135b4e00 [AppDelegate:48][applicationDidFinishLaunching] localizations: ["de", "zh-Hans", "ja", "nb", "en-GB", "es", "da", "es-419", "it", "sv", "ko", "Base", "zh-Hant", "tr", "pl", "ru", "fr", "fi", "nl", "pt", "bn", "hi", "en"]
2021-01-06 21:02:44.991 INFO 0x00000001135b4e00 [AppDelegate:165][setupDefaults()] Product name: Box
2021-01-06 21:02:44.995 INFO 0x00000001135b4e00 [AUIPCHandler:33][init()] listen for NSNotificationName(_rawValue: com.box.drive.au.updateavailable)
2021-01-06 21:02:44.996 INFO 0x00000001135b4e00 [AppUpdateManager:194][availableUpdateVersion()] no updateVersionKey
2021-01-06 21:02:44.996 INFO 0x00000001135b4e00 [SyncIPC:79][init()] Initializing Sync IPC
2021-01-06 21:02:44.997 INFO 0x00000001135b4e00 [DomainSocketIPC:90][createServerWithProcessor(_:pipePath:)] Creating IPC server at path /Users/anbie/.Box_UIServer
2021-01-06 21:02:44.999 INFO 0x00000001135b4e00 [DomainSocketIPC:54][createClientWithPipePath] Connecting IPC client to server at path /Users/anbie/.Box_EngineServer
2021-01-06 21:02:45.001 INFO 0x00000001135b4e00 [AppDelegate:84][finishInit(quitForUpdate:)] Sending UI ready to engine
2021-01-06 21:02:45.087 INFO 0x00000001135b4e00 [SearchWindowController:7][windowDidLoad()] Search window loaded.
2021-01-06 21:02:45.136 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:45.137 INFO 0x00000001135b4e00 [MenubarController:216][setupGlobalShortcut()] Registering search shortcut
2021-01-06 21:02:45.139 INFO 0x00000001135b4e00 [AppDelegate:206][watchEngineProcess()] Started watching Engine process
2021-01-06 21:02:45.243 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:45.251 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:47.442 INFO 0x00000001135b4e00 [MenubarController:256][loginStatus] Received changed login status: BoxIPCLoginStatus.
2021-01-06 21:02:47.442 INFO 0x00000001135b4e00 [AppUpdateManager:170][updateIsAvailable()] updateIsAvailable is false
2021-01-06 21:02:48.297 INFO 0x00007000023ed000 [SyncRequestHandler:79][requestFeedback] Request feedback - reason: BoxIPCSendFeedbackReason
2021-01-06 21:02:48.301 WARN 0x00007000023ed000 [FeedbackManager:105][requestFeedbackWithReason] Got sync feedback request for async mode
2021-01-06 21:02:48.301 INFO 0x00000001135b4e00 [FeedbackManager:17][showFeedbackWindow(inMode:)] Presenting feedback dialog in mode crashWithNewerDBVersion.

Thanks in advance!

We deploy Box updates to 20+ Macs and have only 1 user (so far) who has this issue. MacOS 10.15.7 here. 

Quick update: Earlier today I got prompted for an update to Box Drive Version 2.19.294. I installed the update and luckily this fixed my problem reported above. The error dialog and crash are gone and it looks like I’m back in the game using Box Drive :)

I´m currently having the same problem! 

I am having the same problem, and need guidance on how to fix it ASAP.