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Question

Box and IOS Office apps

  • May 22, 2025
  • 1 reply
  • 4 views

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When I go to open an MSOffice file in Box on my phone (OS 15.2), it tells me that I need to log out of a former company first.  I have tried uninstalling the Office IOS app and searching for anywhere I could be logged into the previous account and I can't find it anywhere.  Does anyone know how to fixe this?

1 reply

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Hi Doug, 

Welcome to the Box Community!

Can you try to clear the cache on the application on you application settings? That you should prompt you to login as a new user. 

Hope that helps!