Box and Box Drive not syncing

Hi Laura, 

Welcome to the Box Community!

I checked our status page https://status.box.com/ but there is no on going reports/ issue with Box Drive.

Have you checked your network connection and tried connecting to outside network to see if this could be factor on the issue you experience?

If you need further assistance, you may reach out to our Product support team by clicking on the “Contact Support” link just above this page and submit a new ticket so they can help investigate.

Best,

This is a widespread problem that we are experiencing with ongoing Box Support tickets currently at our agency.