Box almost full, but in reality it is empty!

Hi Ho, 

Welcome to Box Community! 

I've ran the script to correct your file and folder counts. Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

You may head over to this article to know more. 

Let us know in the Community if you have clarifications,