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Question

Box accounts - lost access to company folders after accessing a third party's folders

  • May 27, 2025
  • 1 reply
  • 10 views

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I was invited to a box folder by a third party & accessed that folder with the same email I use for my company's box folders. Now, when I log in to Box, I only see the third party box folders and cannot access any of my company's folders.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Heather, 

Welcome to Box Community and glad to assist!

If a shared folder has disappeared, you must contact the folder owner as your access may have been removed/expired. 

Thanks for posting!