Question

Box account saying Full

MY box account is saying storage is full...But Ive not saved anything. Can you help

thank you

[personal information--redacted]

Hi Tim,

Welcome to the Box Community!

Have you checked out this related article here, this may be related to the issue you encounter?

The next step will require you to contact Box Support to help you directly and reset your storage count.

I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience!

I have the same problem and the link above just send you into an endless loop.

Could you please reset my storage counter?

I can see that this issue has been in your forum for years, when do you expect to fix the issue?

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