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Question

Bonus 10GB of storage not received

  • May 22, 2025
  • 3 replies
  • 22 views
C
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Hi,

I've received your newsletter and it said that if I downloaded the Box Mobile App in August I would get a bonus 10GB of storage for free. I didn't use the App so I downloaded the Android App and logged in. It's been a while and I didn't get the bonus 10GB yet.

Thank you.

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    3 replies

    C
    Forum|alt.badge.img

    Hi Nuno, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

    Please check your email for details and updates.

    Regards,

    C
    Forum|alt.badge.img

    I've recieved the same newsletter and downloaded box however don't see the extra 10gb

    C
    Forum|alt.badge.img

    Same for me

    I've received the same newsletter to my email and downloaded box however don't see the extra 10GB

    I could not find the Box customer support or email...

     

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