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Hi. I recently had a reset on my authentication app and I lost the codes I had for box. I cannot access my account because it asks for the codes in my authentication app that are not present. Is there a way to switch to get a text message with a code or to eliminate two step verification?

Hi Victor,

Welcome to the Box Community!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann

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