Question
Blocked out of Account
Hi. I recently had a reset on my authentication app and I lost the codes I had for box. I cannot access my account because it asks for the codes in my authentication app that are not present. Is there a way to switch to get a text message with a code or to eliminate two step verification?
Hi Victor,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.