Hi. I recently had a reset on my authentication app and I lost the codes I had for box. I cannot access my account because it asks for the codes in my authentication app that are not present. Is there a way to switch to get a text message with a code or to eliminate two step verification?
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Hi Victor,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.