Hello,
I can no more log in due to changing of phone number and impossible to give the number sent by SMS. I have to create a new account in order to post this support message. How can I recover my account ? Thanks in advance.
Question
Blocked by 2-Step Verification SMS due to new phone number
Hi Richard,
Welcome to the Box Community!
This will require some account specific information and for you to work with a support representative, so I've submitted a case to Box Support on your behalf.
You should be receiving an email confirmation shortly.
Please come back and let us know how things go with support!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.