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Question

Blank screen upon log in

  • May 23, 2025
  • 4 replies
  • 56 views

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I enter my log in credentials and I get a blank white screen. I have tried clearing cookies/cache, different browsers, nothing in the community resource article has worked.  I can log in on my mobile device with no issues. 

4 replies

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Hi Teresa, 

Welcome to Box Community! 

Let me open a new ticket for our Support team to assist troubleshoot with your login issue. We'll keep in touch and please keep an eye to your email. 

Thanks for posting! 


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I have been having this exact program on all three of my studio machines.  Its frustrating that I cannot use a service I pay for.  If I have to keep using a hard drive to transfer btwn machines, I dont need your product anymore


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I have the same thing, I openned a ticket, but for the second day, there is no box responses. I also cleared cache.  You all need help on your responsiveness. 

 


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Same issue!