I am trying to get into my company Box account on line. I enter my login details but then I just get a black screen. The system doesn't even send me a code to my phone. Can you help?
Question
Blank screen on logon
Hi Jeremy,
Welcome to Box Community and glad to help!
To help fix your login issue, please try these troubleshooting steps:
- Use your alternate browser and log in to box.com.
- Clear your browser's cache and cookies.
- Make sure your browser and Operating System are up to date.
- Restart your machine and/or connect to a different network connection.
Hope it works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.