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Question

Blank screen

  • May 23, 2025
  • 2 replies
  • 23 views
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Hello, 

Recently I can no longer access the box and I am presented with a blank screen. I have cleared my cache and tried different browsers. My colleagues are experiencing the same issue. 

I can access it on my phone but not this works laptop. IT cant help me as there is no firewall. Please help

    2 replies

    C
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    Hi Leanne, 

    Welcome to Box Community and glad to help! 

    You may use these troubleshooting steps to fix your blank screen issue, 

    Hope it works! 

    C
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    Hi Rona, 

    Unfortunately this has not helped - is there anything else I could try? 

    Thanks

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